PROCESSING TIMES
CUSTOM/PERSONALISED STAMPS
Standard Processing: 14 business days
Busy Periods: Up to 2.5 weeks (back-to-school, holidays, promotional periods)
Why 14 days? Each stamp is individually crafted to your specifications using high-quality materials. This ensures perfect results that last 1,000+ uses.
READY-MADE STAMPS & ACCESSORIES
Standard Processing: 3-6 business days
Busy Periods: Up to 2.5 weeks
Ready-made items include refill inks, white tape, and non-personalised stamps.
MIXED ORDERS
Important: If you order custom stamps with ready-made items, everything ships together when your custom stamps are ready. This ensures you receive your complete order in one package.
Want ready-made items faster? Place separate orders and they'll ship independently.
SHIPPING OPTIONS & COSTS
Australia Shipping
Local Pickup (Wagga Wagga) - Free
Standard Post | 5-10 Business Days - $10
Express Post | 5-10 Business Days - $14.40
New Zealand Shipping
Standard Post | 10-12 Business Days - $15.90
TRACKING YOUR ORDER
• Tracking activation: Allow 48 hours after shipping notification
• Tracking issues: Contact the shipping company directly (Australia Post/courier)
• Order questions: Email hello@stamphit.com with your order number
RETURNS & EXCHANGES POLICY
OUR POLICY EXPLAINED
Due to the custom nature of our products, we operate a no-change-of-mind return policy. All orders are final once placed and production begins.
Why this policy? Each stamp is individually created with your specific text and design. We cannot resell personalised items to other customers.
WHAT WE DO COVER
DEFECTIVE OR FAULTY PRODUCTS
If your stamp arrives damaged, defective, or not working properly:
Step 1: Email hello@stamphit.com within 7 days of delivery
Step 2: Include in your email:
• Your full name
• Order number
• Clear photos of the defect
• Description of the problem
Step 3: We'll review and work toward a satisfactory solution quickly
Possible solutions:
• Full replacement at no cost
• Partial refund if repair is possible
• Store credit for future purchases
WHAT WE DON'T COVER
CUSTOMER RESPONSIBILITY
• Change of mind on personalised products
• Spelling errors in customer-provided text (please double-check!)
• Font/design preferences after production begins
• Delivery delays caused by shipping companies
• Lost packages after courier collection (contact shipping company)
SHIPPING COMPANY RESPONSIBILITY
Once your package is collected by the courier:
• Lost packages: Contact Australia Post or courier directly
• Delivery delays: Shipping company handles inquiries
• Damaged in transit: We'll help coordinate with shipping company