Shipping Policy 

Shipment processing time 

All personalised stamp orders will be shipped within 2 weeks. (unless purchased during a busy period which allow up to 2.5 weeks)

Non personalised stamp orders will be shipped within 3-6 days. (unless purchased during a busy period which allow up to 2.5 weeks)

If you order any non pre order items with pre order items they will be shipped together.

Shipping rates and delivery estimates 

We currently ship to Australia & New Zealand Shipping is calculated at checkout.

Australia Estimated delivery time & Shipment cost 

COVID is causing shipment delays please be patient. Delivery time frames may be longer than expected.

Local Postage Shepparton/Kialla ONLY

FREE

Express Postage (1-4 business days) 

$9.95

Free Postage (orders over $100) 1-4 business days

Free  

New Zealand Estimated delivery time & Shipment cost 

Standard postage  (10-12 business days)

$15.00

Shipment confirmation and order tracking  

You will receive an email notification from us when your order has been shipped. Please allow 48 hours for the tracking information to become available. If there is an issue with tracking number please contact the shipping company direct.  

Please contact hello@stamphit.com if you have any issues. Please provide your name and order number in your email. We will review your email and get back to you in a timely matter.  

Damages 


In the event that your order arrives damaged, please email hello@stamphit.com with a photo and a description within 7 days of receiving the products. We will review and respond in a timely manner and work towards a fair solution.  

Returns Policy 

We have a no change of mind return policy; all orders are final at time of purchase.  

If a product is faulty or defective, the customer will need to email hello@stamphit.com with their name, order number, photo and description of the defect. We will review and work towards a satisfactory solution in a timely matter. If item is damaged, faulty, or defective please email within 7 days of receiving the product.  

  

We will not be responsible for  

  • Products that are lost or damaged in the mail (Please contact the shipping company as they will be responsible for the package once it has been collected).

  • Delays caused by the shipping company.

  • Change of mind on a personalised product.